For assistance with computers, training, connectivity, printers, digital resources, servers, storage or admin rights at the iSchool, submit a help ticket to IT Services by going to My.ischool. To get there click on the “Sign-In” link in the top right corner of the ischool.syr.edu Home Page and when redirected to the HomePage, click on My.ischool in the top right corner.

Answers for a number of resource and technology questions may be found using Answers.syr.edu, the iSchool’s IT Services page and SU IT Services, Security and Policy pages.

The iSchool IT Services department has regular office hours, but the University ITS can also be reached at help@syr.edu or x-2677. Please contact University ITS for MySlice and Air Orange X connection issues.

Printing

Both black/white and color printers are in the new printer room 014.  Black & white scanners are found on the big copiers in Hinds Hall 114, 245 and 343.  Printers are added by IT Services to systems provided by the iSchool. For assistance, submit a help ticket to IT Services or call x4490.

To add an iSchool Printer to Personal Devices (note you will need admin rights to laptop to complete these steps):
Mac:  How to Print to an iSchool Printer from a Mac
PC: iSchool_Printing

For fastest service, contact IT Services Support by submitting a help-desk ticket.

If you do not have access to the Internet, contact the IT Services team in-person in 002M, or call x4490.